Refund/Cancellation Policy
Effective Date: 8/06/2024
At KAILASA GROUP (Mogul-E Media), we strive to provide the highest quality services to our clients. We understand that circumstances may arise where you may need to request a refund or cancel our services. Our Refund/Cancellation Policy outlines the terms and conditions for refunds and cancellations to ensure transparency and fairness.
Service Cancellation
Monthly Services:
Clients may cancel monthly services (e.g., SEO, Social Media Management, PPC, Advertisement, Consulting, IT services) by providing a written notice at least 15 days before the next billing cycle. Cancellations requested after this period will take effect from the following billing cycle.
One-Time Services:
One-time services (e.g., website audits, setup fees) are non-refundable once the service has been initiated.
Refund Eligibility
Monthly Services:
Refunds for monthly services are not provided for partial months of service or for services that have already been rendered.
Prepaid Services:
For services paid in advance (e.g., quarterly/annual contracts), refunds will be prorated based on the number of months remaining, minus any discounts applied and an administrative fee of 10%.
Non-refundable Services:
Custom services and consulting fees are non-refundable once the service has commenced.
Refund Process
Requesting a Refund:
To request a refund, clients must contact us via email at nikhil@mogul-e.com with their account details and the reason for the refund.
Processing Time:
Refund requests will be reviewed and processed within 5-7 working days from the date of receipt. If approved, the refund will be credited to the client’s original method of payment within 5-7 working days.
Contact Information
For any questions or concerns regarding our Refund/Cancellation Policy, please contact us:
Phone: +917701895530
Email: nikhil@mogul-e.com
Operating Address: PLOT-129, F/F KH. NO 38 GALI NO 4, VILLAGE DABARI, SOUTH WEST DELHI, NEW DELHI, 110045
Changes to This Policy
KAILASA GROUP (MOGUL-E MEDIA) reserves the right to update or modify this Refund/Cancellation Policy at any time. Any changes will be posted on our website with the updated effective date.
At KAILASA GROUP (Mogul-E Media), we strive to provide the highest quality services to our clients. We understand that circumstances may arise where you may need to request a refund or cancel our services. Our Refund/Cancellation Policy outlines the terms and conditions for refunds and cancellations to ensure transparency and fairness.
Service Cancellation
Monthly Services:
Clients may cancel monthly services (e.g., SEO, Social Media Management, PPC, Advertisement, Consulting, IT services) by providing a written notice at least 15 days before the next billing cycle. Cancellations requested after this period will take effect from the following billing cycle.
One-Time Services:
One-time services (e.g., website audits, setup fees) are non-refundable once the service has been initiated.
Refund Eligibility
Monthly Services:
Refunds for monthly services are not provided for partial months of service or for services that have already been rendered.
Prepaid Services:
For services paid in advance (e.g., quarterly/annual contracts), refunds will be prorated based on the number of months remaining, minus any discounts applied and an administrative fee of 10%.
Non-refundable Services:
Custom services and consulting fees are non-refundable once the service has commenced.
Refund Process
Requesting a Refund:
To request a refund, clients must contact us via email at nikhil@mogul-e.com with their account details and the reason for the refund.
Processing Time:
Refund requests will be reviewed and processed within 5-7 working days from the date of receipt. If approved, the refund will be credited to the client’s original method of payment within 5-7 working days.
Contact Information
For any questions or concerns regarding our Refund/Cancellation Policy, please contact us:
Phone: +917701895530
Email: nikhil@mogul-e.com
Operating Address: PLOT-129, F/F KH. NO 38 GALI NO 4, VILLAGE DABARI, SOUTH WEST DELHI, NEW DELHI, 110045
Changes to This Policy
KAILASA GROUP (MOGUL-E MEDIA) reserves the right to update or modify this Refund/Cancellation Policy at any time. Any changes will be posted on our website with the updated effective date.